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Our Consultants Train.
Dear Mr. Williams,
I would like to take this opportunity to thank you for the job well done by your Technical Account Manager Mr. John Lanier. Recently, we were having a major issue with one of our Servers. We called PARSEC for support and had the pleasure of working with Mr. John Lanier. We noticed that he went far and beyond the call of duty to help us resolve the problem. I found Mr. Lanier to be a very knowledgeable professional who is willing to take the time to resolve the problem. I was also very delighted when I received follow up phone calls from him. Having professional persons like Mr. Lanier on your team makes us feel very comfortable to call PARSEC for support any time.
Hossein B. UNIX System Administrator in the Marketing Information Resources and Solutions Industry
This is not just an idea - it's what makes PARSEC Group great!
By having our consultants train, they bring real-world experience into our classes. The students benefit from the breadth and depth of their experience. When students ask questions that are not directly covered by course material, the instructor is able to answer confidently.
By having our trainers do consulting, the current knowledge from up-to-date courses and the ideas from our students are taken to the field. Thus by having our consultants do both training and consulting - everyone wins!
When you contact our Call Center you are directly connected to experts. There is no waiting to speak with a Technical Consultant. The experts that you get directly connected to have an average of 26+ years of real-world experience. PARSEC Group's Technical Consultants are known around the world, in various community groups and have been asked on numerous occasions to do presentations at different technical forums. Because of their experience and knowledge, from older versions to newer versions of major operating systems, it is extremely rare that a call will need to get escalated to the manufacturer. They take pride in doing the job right the first time.